Payment methods, invoices and taxes

Who takes the payment#

Payments are processed by Paddle, our Merchant of Record. Paddle takes the payment, issues your invoices and receipts, and calculates and remits tax for your location. We never see your card details. Major cards and other methods shown at checkout are accepted; which ones you see depends on your country.

Update your payment method#

1. The Owner opens Settings, then Plan & billing.
2. In Payment method, press Update payment method.
3. Enter the new details in the secure window that opens.

If no card is on file yet you will see No payment method on file yet.

Invoices and receipts#

The Invoices card lists every payment, with the invoice as a PDF. Right after your first payment they appear there. An invoice marked Preparing will turn into a download shortly. Paddle also emails a receipt after each payment.

Your billing details#

In Billing contact set the Billing email where invoices go, your Business name and your Tax ID (VAT or GST number). Press Save billing details. You can also add your company name and tax number at checkout so they appear on the invoice.

Taxes#

All prices include GST and any other applicable taxes, so you pay exactly the price listed. Your invoice shows the tax breakdown.

Refunds#

We do not refund a change of mind, partial periods, unused time, downgrades or cancellations. We refund technical issues on our side that stop you using Missions, inaccurate product descriptions, billing errors and verified outages, and we honour refund rights the law gives you. We review a request within 5 business days, and an approved refund reaches your original payment method within 7 to 10 business days. The full terms are in the Refund & Cancellation Policy. For a billing question, Chat on WhatsApp.

If a payment did not go through, read Failed payments.