Failed payments
What happens when a renewal fails, how long you have to fix it, which emails you get, and how to unlock the workspace.
If a renewal payment fails, nobody loses access right away. You have a window to fix it.
The timeline#
| When | What happens |
|---|---|
| Day 0 | The payment fails. Paddle retries automatically over the next 7 days. Your team keeps full access. A banner asks the Owner to update the payment method. We email the Owner and billing admins. |
| Day 3 | A reminder email. |
| Day 6 | A final reminder email. |
| After 7 days | If it still has not gone through, the subscription is cancelled and the workspace locks. |
Your data is kept for 90 days after a lock, and as soon as a payment goes through the workspace unlocks again within seconds.
Fix it#
- The Owner opens Settings, then Plan & billing. You can also follow the banner.
- Press Update payment method and enter a working card.
- Paddle retries, or you can ask us to help if it does not.
If the workspace is already locked#
The lock screen shows Update payment for the Owner, contact buttons and an export option. Once the payment goes through it unlocks on its own. See Workspace is locked.
Cancelling while overdue#
If you cancel while the payment is overdue, the subscription ends immediately and locks the workspace.
Need help? Chat on WhatsApp.
Last reviewed 9 November 2026
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