Domain not verifying

Open Settings, then Domain, and look at the DNS table. Each record says Found or Not found yet. Fix the ones not found.

Checklist#

1. Copy the values again. Use the Copy buttons in the table. A single stray space or a missing character breaks it.
2. Check the host. For a subdomain, the host is just the left part: tasks, not tasks.youragency.com. Some providers add your domain automatically and some do not. If your provider shows tasks.youragency.com.youragency.com after saving, remove the extra part.
3. Check the TXT record. Its host is _missions-verify followed by your subdomain, for example _missions-verify.tasks. The value is the token shown in the app.
4. Only one record per name. A subdomain cannot have a CNAME and another record (such as an A record) on the same name. Delete the old one.
5. Turn off proxying. If your DNS provider offers a proxy or "orange cloud" option, set the CNAME to DNS only while we verify.
6. Root domains. Use the A record. Some providers call the host @, others leave it empty. A root domain cannot use a CNAME.
7. Wait, then press Re-check now. DNS changes can take up to 24 to 48 hours. The card shows when it was last checked.

"That is a root domain" or "That is a subdomain"#

You chose the wrong type. Choose Root domain for youragency.com and Subdomain for tasks.youragency.com.

"That address belongs to Missions itself"#

You cannot use a Missions or hosting address, such as anything ending in missionnops.com. Use a domain you own, like tasks.yourcompany.com. Any domain you control works: the DNS check proves it is yours before it goes live.

Verified but not Live#

After the records are Found, the next steps are Verifying and Issuing SSL. This usually takes minutes but can take longer. When the card says "Live · SSL active" you are done.

Let someone else do it#

Press Send to my IT person, enter their email and we send the records and instructions.

Still stuck after 48 hours? Chat on WhatsApp and tell us the domain.